Aesthetica

Privacy Policy

Introduction

Aesthetica respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or contact us about our aesthetic treatments and services.

1. About Aesthetica

Aesthetica is a premium aesthetics clinic based in Leeds.

2. Information We Collect

Depending on how you interact with our website, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Information you provide through contact or enquiry forms
  • Treatment enquiries and preferences
  • Information provided when communicating with us
  • Technical information such as IP address, browser type, device information and website usage data
  • Information collected through cookies and similar technologies

We only request information that is reasonably necessary for the purpose for which it is collected.

3. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and requests
  • Arrange consultations or treatment appointments
  • Provide and manage our services
  • Communicate with you about your enquiry or treatment
  • Improve our website, services and customer experience
  • Maintain website security and prevent fraudulent or unauthorized activity
  • Meet our legal and regulatory obligations
  • Send marketing communications where you have provided appropriate consent

We will not use your personal information for unrelated purposes without a lawful basis to do so.

4. Legal Basis for Processing

Under UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, we process personal information where there is a lawful basis to do so.

Depending on the circumstances, this may include:

  • Your consent
  • Taking steps at your request before entering into a contract
  • Performing a contract with you
  • Complying with a legal obligation
  • Our legitimate interests, where these do not override your rights and interests

Where we process special category health information, we will rely on an appropriate additional legal condition under applicable data protection law.

5. Health and Treatment Information

Aesthetic treatments may require us to collect information relating to your health, medical history, allergies, medications or previous treatments.

This information may constitute special category personal data. We take additional care when handling this information and only collect and process it where necessary for appropriate purposes, such as assessing treatment suitability, providing safe treatment, maintaining treatment records or complying with legal and professional requirements.

Please do not submit unnecessary medical or sensitive information through general website contact forms.

6. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website or electronic transmission can be guaranteed to be completely secure. You should therefore avoid sending highly sensitive information through unsecured communication channels.

7. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted service providers where necessary to operate our business, website or services. These providers may include website hosting providers, IT service providers, communication platforms, appointment or booking systems and professional advisers.

We may also disclose information where required by law, regulation, court order or where necessary to protect our legal rights, clients or others.

Where third parties process personal information on our behalf, we take reasonable steps to ensure appropriate privacy and security arrangements are in place.

8. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage and enhance your experience.

Some cookies may be essential for the website to function, while others may be used for analytics or other purposes.

Where required by law, we will ask for your consent before placing non essential cookies on your device.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Third Party Websites

Our website may contain links to third party websites or services.

Aesthetica is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policies of any third party website you visit.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling legal, regulatory, accounting and record keeping requirements.

The retention period may vary depending on the type and nature of the information.

11. Your Data Protection Rights

Under UK data protection law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information in certain circumstances
  • Request restriction of processing in certain circumstances
  • Object to certain types of processing
  • Request transfer of certain information to another organization where applicable
  • Withdraw consent where processing is based on consent

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, please contact us using the details below.

12. Marketing Communications

If you have provided consent to receive marketing communications, you may withdraw your consent at any time.

You can also ask us to stop sending marketing communications by contacting us directly.

13. Children's Privacy

Our website and services are not intended to collect personal information from children.

We do not knowingly collect personal information from children through our website. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or privacy practices.

Any updates will be published on this page with a revised “Last Updated” date.

15. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve your concern.

You also have the right to raise a complaint with the UK’s data protection regulator, the Information Commissioner’s Office (ICO), where applicable.

ICO Website: https://ico.org.uk/